Hi, I'm experiencing the same thing. When I click on "=" a white box appears with no information. I've tried to log in using multiple browsers (Chrome, Firefox, Safari, Vivaldi) and on mulitiple computers (linux and mac), but the same thing happens every time. I've tried many couples too, also people who are not my family.
Since the automatic children search is the reason I have decided to have a paid subscription it is rather disappointing. Can you help?